Shipping & Returns

Shipping

Free shipping applies to every order, with no minimum. Orders are processed and dispatched within 24-48 hours after payment, Monday through Friday.

After dispatch, delivery usually takes 4-8 days. These are estimates rather than guarantees: carrier volume, weather and remote delivery areas can add time, and in rare cases a package can take up to about 15 days to arrive.

You will receive a shipping confirmation with tracking details. Please allow up to 48 hours after dispatch for the carrier's tracking to update. Double-check your address at checkout; if you spot a mistake, email [email protected] right away and we will try to correct it before the package leaves.

Returns & Refunds

We accept returns and exchanges for 30 days after your order is delivered. Items must be unused and in their original packaging.

To start a return, email [email protected] with your order number and the reason, and we will reply with instructions. Once we receive and inspect the item, your refund goes to the original payment method within 5-10 business days. Return shipping is paid by the customer, except when the item arrived damaged, defective or incorrect.

For damaged, defective or incorrect items, write to [email protected] within 30 days of delivery and attach a photo. A replacement or full refund follows, with return shipping covered by us.

Where to Send Returns

Olive Ateliers
1210 Mateo St, Los Angeles, CA 90021

Only ship an item back after we have approved the return by email.

• Questions? Write to us anytime at [email protected].
• More information is available at www.oliveateliers.shop.